Shipping Policy

Australian orders only.

Below are indicative delivery times depending on the method you select at checkout:

• Regular Post: estimated 5 business days once dispatched
• Express Post: expedited/priority delivery - estimated 2 business days once dispatched
• Click & Collect: You can pick up your order at our head office. If you place the order by midnight the day before, it will be ready to collect the next day.

We aim to deliver products to you to the address you provided at checkout, within these timeframes. However, from time to time our delivery partners will experience delays outside of our control. For updates on delays, please visit the relevant delivery partner’s website or refer to the tracking information provided with your order confirmation.

Where possible, we endeavour to keep you informed of any delays to your order. If your order has not arrived as expected, please contact us ciao@bambiminico.com.au

Fees per delivery method

WE OFFER FREE SHIPPING ON ALL ORDERS OVER $100

Regular and Express Post fees are variable, based on the items you order. Postage and handling fees and charges reflect the cost of shipping and handling and are dependent on factors such as size, weight and delivery location. Adding and removing items from your cart may affect the postage and handling fees for your order.

Our Click & Collect service allows you to purchase online and then collect your order from our head office at your convenience. This service is offered free of charge.

Orders must be collected from Bambi Mini Co.’s Head Office within 7 days or your order will be cancelled, with the cost of the items refunded, refunds may take 2-7 days to be processed.

Click & Collect pickup hours
Monday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 1pm
Friday: 9am - 1pm

Delivery

For Regular and Express Post orders, if no one is present when the order is delivered and there is no authority or safe place to leave the package, the carrier will either attempt re-delivery or leave a card detailing the nearest location to collect the parcel.

If item/s are incorrect or not what I expected

If the item you have received is significantly different to what was shown or described, not fit for its intended purpose, or the wrong item, please follow the returns process by emailing us directly at: ciao@bambiminico.com.au. Ensure that you provide as much detail as possible – this will help our team process your return in a timely manner.

If the item is confirmed to be inconsistent with what was shown or described, or unfit for purpose, we will refund the price of the item as well as any shipping costs to your original payment method.

If you have received the wrong item, we will exchange the item for the item you originally ordered or provide a refund as appropriate, and we will cover the shipping cost.

If incorrect delivery address entered at checkout

If you entered an incorrect address at checkout and need to change it once the parcel has been dispatched, you may be able to contact the carrier to redirect the delivery. This will depend on the carrier and how far into the delivery process they are.

Alternatively, you can contact Bambi Mini Co. at ciao@bambiminico.com.au to arrange re-delivery. We may pass on any costs we incur due to the change in delivery instructions.

If a parcel is returned to us because of an incorrect delivery address and a new delivery address is requested, you will be required to cover any additional shipping costs to resend the parcel.